The JAC Help Desk is a problem-solving unit
that responds to questions and issues from attorneys and vendors, assists with implementation of new procedures,
facilitates the general understanding of JAC policy, and instructs attorneys and vendors regarding the tracking of
their bills. When leaving a voice mail for the Help Desk, please
include, when appropriate, attorney and vendor name, case number and invoice number. If your issue is particularly
complex, please consider contacting the Help Desk via email, and allow sufficient time for JAC staff to
research the issue. Our goal is to return your phone call or email with a resolution to your issue.
TIPS REGARDING PAYMENT STATUS
For questions regarding Private Court Appointed and Indigent for Costs cases, please contact us:
via Form Mail: Help Desk
via Voice Mail: 1-844-522-5463 (toll free)
Please provide as much information as possible so that the Help Desk can research and respond to your question. In addition to the nature of your call, please include your name, Tax Identification number (Tax ID) or Bar ID, case and invoice numbers.